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Order Satisfaction
100% order satisfaction guaranteed - TSA Reef Guard has you covered!
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Quick + Easy Resolutions
Let our team take on the hassle, we’ll place on your behalf. Claims are approved quickly and easily.
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Priority Support
Skip the waiting! Priority Support and Resolutions. Dedicated email and phone support.
Livestock Guarantee
Reef Guard
Standard
Guarantee Time Frame
5 Days
2 Hours
Cost to Re-Ship
Weather Delays
FedEx Shipping Delays
FedEx Lost Packages
FedEx Damages
Supplies Guarantee
Reef Guard
Standard
Return Time Frame
90 Days
45 Days
Restocking Fee (TSA Xpress Only)
NO Fee
10%
Return Shipping Label
Included
On Time Arrival Guarantee (TSA Xpress Only)
$19.99 refunded
Frequently Asked Questions
What if my Livestock total is under $50?
What if my Livestock total is under $50?
If your livestock item or total is under $50, we offer three options: a refund, store credit or replacement on your next order. To initiate the process, simply fill out the Reef Guard- DOA Request Form located at the bottom of the website.
How do I start Reef Guard claim?
How do I start Reef Guard claim?
Simply click here to start a Reef Guard claim.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds or replacements are processed within 12 to 24 business hours from the time we receive your claim.
Can my Reef Guard Protection be refunded?
Can my Reef Guard Protection be refunded?
Yes, we can refund your Reef Guard Protection as long as it’s before your package has been shipped. Once a shipping label has been created for the order, Reef Guard can no longer be refunded.
Do I have to purchase Reef Guard?
Do I have to purchase Reef Guard?
No, you are not required to purchase Reef Guard; however, we highly recommend it for added protection. Please note, Reef Guard is required if you select Saturday delivery for livestock orders.