Protect your order and extend your Livestock Guarantee!
  • Order Satisfaction

    100% order satisfaction guaranteed - TSA Reef Guard has you covered!

  • Quick + Easy Resolutions

    Let our team take on the hassle, we’ll place on your behalf. Claims are approved quickly and easily.

  • Priority Support

    Skip the waiting! Priority Support and Resolutions. Dedicated email and phone support.

Livestock Guarantee

Reef Guard

Standard

Guarantee Time Frame

5 Days

2 Hours

Cost to Re-Ship

Weather Delays

FedEx Shipping Delays

FedEx Lost Packages

FedEx Damages

Supplies Guarantee

Reef Guard

Standard

Return Time Frame

90 Days

45 Days

Restocking Fee (TSA Xpress Only)

NO Fee

10%

Return Shipping Label

Included

On Time Arrival Guarantee (TSA Xpress Only)

$19.99 refunded

Frequently Asked Questions

What if my Livestock total is under $50?

If your livestock item or total is under $50, we offer three options: a refund, store credit or replacement on your next order. To initiate the process, simply fill out the Reef Guard- DOA Request Form located at the bottom of the website.

How do I start Reef Guard claim?

Simply click here to start a Reef Guard claim.

How long will it take to receive my refund?

Refunds or replacements are processed within 12 to 24 business hours from the time we receive your claim.

Can my Reef Guard Protection be refunded?

Yes, we can refund your Reef Guard Protection as long as it’s before your package has been shipped. Once a shipping label has been created for the order, Reef Guard can no longer be refunded.

Do I have to purchase Reef Guard?

No, you are not required to purchase Reef Guard; however, we highly recommend it for added protection. Please note, Reef Guard is required if you select Saturday delivery for livestock orders.