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Update on our Spring Sale... •
•
First and foremost, we want to apologize for the issues we've had today. I understand that this was not what you all were expecting out of your Sunday afternoons. Believe me, it was not something we expected either BUT we will learn and we will be better next time.

As I'm sure you've noticed, the site has been put on maintenance mode so that our web support staff could work on the site. At this time they feel confident that we will be able to have the site up and fully functional to continue this sale tomorrow. That being said, we will be running tests on the backend, front end, and checkout throughout the night. While we've had some minor issues with the site before, something this extreme has never happened before.

Instead of doing multiple drops we will do one full release of all the corals available on the website site. We will be doing this at 11 am eastern tomorrow.

For those who plan to attend tomorrow morning: I will personally be making sure that the wait was worth it. We will be revisiting the pricing on the site and including a few more discounted frags than we originally had planned.

Any customers that have orders processing currently, you've not received confirmations from the site because it has been on maintenance mode but we will be looking them over and confirming with you all tomorrow. If your payment has cleared, we will honor the order. If you have any other questions in regards to your orders please send your inquiries to onlinesales@topshelfaquatics.com, we will respond to them all in the morning.
Update on our Spring Sale... • • First and foremost, we want to apologize for the issues we've had today. I understand that this was not what you all were expecting out of your Sunday afternoons. Believe me, it was not something we expected either BUT we will learn and we will be better next time. As I'm sure you've noticed, the site has been put on maintenance mode so that our web support staff could work on the site. At this time they feel confident that we will be able to have the site up and fully functional to continue this sale tomorrow. That being said, we will be running tests on the backend, front end, and checkout throughout the night. While we've had some minor issues with the site before, something this extreme has never happened before. Instead of doing multiple drops we will do one full release of all the corals available on the website site. We will be doing this at 11 am eastern tomorrow. For those who plan to attend tomorrow morning: I will personally be making sure that the wait was worth it. We will be revisiting the pricing on the site and including a few more discounted frags than we originally had planned. Any customers that have orders processing currently, you've not received confirmations from the site because it has been on maintenance mode but we will be looking them over and confirming with you all tomorrow. If your payment has cleared, we will honor the order. If you have any other questions in regards to your orders please send your inquiries to [email protected], we will respond to them all in the morning.
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