Black Ribbon Eel Fish

At Top Shelf Aquatics, we take pride in ensuring your order arrives safely and in perfect condition. Here’s everything you need to know about our shipping process:

Livestock Shipping Details

• Flat Rate Shipping:
• $39.99 Out of State
• $34.99 Florida (In-State)
• Orders over $299 ship FREE!
• NO FREE Shipping during Sale Events
• Shipping Days: The calendar during checkout determines when your livestock order will arrive. Normally we ship Monday - Thursday via FedEx Priority Overnight.
  Orders placed by 2 PM EST Monday - Thursday ship the same day. Orders placed after 2 PM or on Fridays will ship the next business day.
• Delivery Times: Most packages arrive by 10:30 AM EST, though remote areas may experience later deliveries.

We take every measure to protect your livestock, including specialized packaging to maintain temperature and safety during transit.

Dead on Arrival (DOA) Policy

In the rare event of a DOA, you must submit a DOA Request within 2 hours of delivery (FedEx posted time). Once submitted, we will issue a replacement or store credit for the livestock. Please note:

• Shipping costs are not included in the credit.
• Refunds are not offered for livestock or shipping.

While we cannot be held responsible for delays caused by mechanical or weather issues, rest assured we’ll do everything possible to make it right!

Reef Guard Protection Plan

For ultimate peace of mind, upgrade to our Reef Guard Protection Plan. With Reef Guard, you’ll enjoy:

• Extended Livestock Guarantee: Coverage for up to 5 days.
• Priority Resolutions: Hassle-free claims with fast resolutions.
• Weather & Shipping Delay Coverage: Includes FedEx lost packages and damages.

Shipping Restrictions

• We currently ship livestock only within the continental U.S.
• Note: Due to Hawaii state law, we are unable to ship corals to Hawaii.

Now’s the perfect time to prepare your aquarium for its new additions. Consider doing a water change and ensuring space is ready. Check out our YouTube channel for detailed care instructions for your new corals!

For any questions or concerns, feel free to reach out to our support team. We’re here to help make your reefing journey a success!