Shipping Policy For All Livestock: All live items are shipped by Fedex through fedex priority overnight, Monday- Friday and usually arrive by 10:30am EST(Saturdays by 12 pm). Certain remote areas are delivered later in the day. We use specific packing means necessary to ensure the safe arrival of your live coral. In the unlikely event of a DOA (Dead on Arrival), you must submit DOA Request within 2 hours of delivery (Fedex posted time). Once we receive the request and we receive the deceased coral (if applicable), we will issue a store credit. The store credit does not include the cost of shipping. We do not offer refunds, we only give store credit (Gift Cards). Top Shelf Aquatics cannot be held responsible for mechanical or weather delays that may cause your Fedex shipment to arrive late. Keep in mind we do whatever we can do to make it right! We are not responsible for incorrect addresses provided by the buyer.
Free Economy Shipping on All Orders Over $49
Every dry good order over $49 ships free using a mix of economy shipping methods including, USPS First Class Mail, Delivery, and FedEx Ground. Your order will arrive within 2-7 days, depending on your proximity to Orlando, Florida. This offer is only available in the 48 contiguous US. Packages will be shipped with the most economical method but for your reference generally follows these guidelines. Packages under a pound are likely to be shipped first class mail USPS,7 pounds FedEx ground. Offer valid only in the 48 contiguous USA. Freight and drop shipments such as larger tanks, sumps and tank systems do not qualify. Free shipping promotion for a limited time only, does not apply to expedited shipping methods, PO Boxes, or frozen foods.
Freight and drop shipments such as larger tanks, sumps and tank systems do not qualify and are indicated as freight or drop shipping in the product description. Free shipping promotion for a limited time only, does not apply to expedited shipment methods or frozen foods.