Shipping Policy For All Livestock: All live items are shipped by Fedex through fedex priority overnight from Monday- Thursday and usually arrive by 10:30am EST on the day of delivery. Orders must be placed by 2pm EST Monday – Friday to be shipped out on day of purchase, purchases made after 2pm or on Fridays can ship the next business day. Certain remote areas are delivered later in the day. We use specific packing means necessary to ensure the safe arrival of your live coral. In the unlikely event of a DOA (Dead on Arrival), you must submit DOA Request within 2 hours of delivery (Fedex posted time). Once we receive the request and we receive the deceased coral (if applicable), we will issue a store credit. The store credit does not include the cost of shipping. We do not offer refunds, we only give store credit (Gift Cards). Top Shelf Aquatics cannot be held responsible for mechanical or weather delays that may cause your Fedex shipment to arrive late. Keep in mind we do whatever we can do to make it right! We are not responsible for incorrect addresses provided by the buyer.
Top Shelf has excellent shipping rates, but what is TSAXPRESS exactly? TSAXPRESS is a shipping option applied to any cart that has aquarium supplies with a total value of $49 or more. Carts with a aquarium supplies value of $49 or more, free ground shipping will be applied. Carts with a aquarium supplies value of $399 or more ship FEDEX Express OVERNIGHT FREE. Orders will ship same day if received before 2pm EST Monday – Thursday. If received on Friday or after 2pm EST they will ship on the next Business day. If you have an emergency or just can not wait for your equipment to get to your door, Top Shelf Aquatic’s also offers priority overnight shipping just for you
Freight and drop shipments such as larger tanks, sumps and tank systems do not qualify and are indicated as freight or drop shipping in the product description. Free shipping promotion for a limited time only, does not apply to expedited shipment methods or frozen foods, PO Boxes, or orders outside the contiguous US. Non overnight packages will be shipped with the most economical method but for your reference generally follows these guidelines. Packages under a pound are likely to be shipped first class mail USPS,7 pounds FedEx ground. Offer valid only in the 48 contiguous USA.