Our Policy: ONCE PAYMENT HAS BEEN RECEIVED THE FOLLOWING TERMS HAVE BEEN AGREED UPON. Shipping Policy All live items are shipped by Fedex through Priority Overnight Service, Monday-Thursday and usually arrive by 10:30am EST. Certain remote areas are delivered later in the day. We use specific packing means necessary to ensure the safe arrival of your live coral. In the unlikely event of a DOA (Dead on Arrival), you must send a very clear digital photo within 2 hours of delivery (Fed-Ex posted time). We may ask for you to ship back the deceased animal, so please do not dispose of it. Once we receive the digital photo, and we receive the deceased coral (if applicable), we will issue a store credit. The store credit does not include the cost of shipping. We do not offer refunds, we only give credit toward future orders. Top Shelf Aquatics cannot be held responsible for mechanical or weather delays that may cause your Fedex shipment to arrive late. We can hold corals for up to one week once payment has been received, unless other arrangements are agreed upon. Beyond that, we are not responsible for the coral, and cannot guarantee replacement of the same coral purchased. We are not responsible for incorrect addresses provided by the buyer. Arrive Alive Guarantee: We guarantee that all livestock will arrive alive and as described. In the event of DOA (Dead On Arrival) we must be contacted within 2 hours of package delivery (Fed-Ex posted time), along with clear photos of the dead coral both in the shipping bag and out of bag. BUYER MUST RECEIVE ITEM ON FIRST DELIVERY ATTEMPT. No exceptions or excuses, no credit without photo. No refunds or returns on Live purchases. Verified DOA’s will be fully credited towards future purchases (minus any shipping charges). Once the livestock is in your tank, we have no control over the conditions, so no warranty is implied past delivery. If free shipping was applied to the order we will deduct all shipping costs from credit